Exchange Policy

At Caudra, we strive to ensure that you're fully satisfied with your purchase. We offer a 10-day exchange policy from the date your order is delivered.

Reasons for Exchange

Size Issue

If your selected size doesn’t fit, please reach out to our customer care team. We'll guide you through the exchange process promptly.

Defective or Faulty Product

If the item received has any defects or faults, we’re here to help. Our support team will handle the issue efficiently.

Contact our customer care via WhatsApp:
0309-2897141 (Monday–Saturday, 12:00 PM – 8:00 PM)

 Please Note

  • Article changes are not allowed. We only offer exchanges for the same product (e.g., different size).

  • Refunds are not applicable under any circumstances.

 Exchange Conditions

  • Items must be unused, undamaged, and unworn.

  • Products must be properly packed before couriering.

  • Courier charges for returning the item will be borne by the customer.

  • Exchange delivery will be completed within 2 to 7 working days after inspection.

  • Rs. 100 exchange delivery fee applies (redeemable as a discount on your next order).

✅ Discount Code: Will be generated after successful delivery of the exchanged item.

 Customer Support Timings

Our customer support is available:

  • Monday to Saturday

  • 12:00 PM to 8:00 PM

We do not process any exchange requests outside these hours.

 Exchange Process

  1. Contact our support team to confirm exchange eligibility.

  2. Courier the article to our address (provided by our support team).

  3. Share your airway bill and order phone number.

  4. Receive your replacement within 2–7 business days.

 Need Help? Contact Us